Assistant - Clearing Middle Office (Data analysis and Projects)
Bank of China (UK)
Carry out data process analysis and provide solution on improvement of data calculation and analysis automation across the department.
Assist and support the department to formulate data requirements, take part in the data requirement analysis, clarification and communication.
Investigating & resolving operational issues, have innovative ideas to support the department to improve efficiency and risk control.
July 2022 - Present
Oct 2019 - Mar 2022
Warehouse Operative, Team Lead
Sinnis International Ltd.
Managing and distributing workload to a team of operative for order fulfilment in a time and resource efficient manner.
Actively communicate with customers both in written and verbal, update progress of outstanding orders.
Maintain warehouse data systems on daily basis, ensure high standard of data integrity and quality as well as the file compatibility between multiple data eco-systems.
Customer Advisor
Sinopost Ltd.
Resolved customer queries and complaints verbally via phone, and in written format via emails and IMs bilingually in Mandarin and English. Settled customer disputes and received positive customer ratings.
Worked along with clearance agent to ensure custom data entry is accurate and submitted on time in the export process, including selecting and exporting the correct data from database and performed data cleaning duties.
Aug 2017 - Mar 2019
My Portfolio
Here's my work in progress portfolio. New projects will be posted here constantly, stay tuned!